Frequently asked questions about your legal rights
We retain your account record and transaction history for the defined retention period after closure for compliance and dispute resolution. Personal data is kept secure and not shared. You can request a full data export or deletion after the retention window by contacting our support team.
Yes. Log into Settings and look for the data export option, or email our support team with 'Data Request' in the subject line. We'll compile your account details, transaction history and communication records within five business days.
Each deposit and withdrawal is encrypted and verified server-side before processing. We never store full payment credentials; only transaction references and cleared amounts appear in your account history. Payment processors handle the actual card or wallet data.
Contact our support team immediately with your transaction ID and the issue. We investigate within two business days and work with the payment processor to resolve it. Unauthorized transactions are escalated to our fraud team for remediation.
Yes. Go to Account Settings and uncheck 'Marketing Communications,' or click the unsubscribe link in any email we send. You'll still receive transaction confirmations and account alerts regardless of your marketing preference.
Your data is stored on secure servers in compliance with data protection standards. Active account records stay on file for the full membership period plus a defined retention term for legal compliance. Archived data is encrypted and isolated from live systems.
Change your password immediately and contact support via live chat or email right away. Provide details of any suspicious activity. We'll review your login history, secure your account and help you recover any unauthorized transactions if applicable.
